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Toll-Free 1-855-952-6526
+44 1753 201 201 1-416-619-7795 61-2-86078986 + 44 ( 0 ) 7739 716978
This website is owned and managed by Tailormade Journeys Limited, based at 25 Grangewood, Slough SL3 6LP, United Kingdom. We only act as agents for selling journeys on the Deccan Odyssey train.
Please note that we do not own or run the Deccan Odyssey train. It is owned and maintained by the Maharashtra Tourism Development Corporation (MTDC) in India and operated by EbixCash.
The full responsibility for managing and running the Deccan Odyssey belongs to MTDC and EbixCash. Our role is only to help with bookings and provide information.
Tailormade Journeys Limited does not claim any rights to the Deccan Odyssey name, logo, or trademark. These belong to MTDC and EbixCash.
This page explains the rules for using this website and how Tailormade Journeys Limited provides information here. By using this website, you agree to follow the terms and conditions listed on this page. If you do not agree with these terms, please do not use this website.
When you book a flight or a holiday that includes a flight with us and it is ATOL protected, you will get an ATOL Certificate. This certificate explains what is financially protected, how it helps you, and who to contact if something goes wrong.
We, or the travel providers named on your ATOL Certificate, will supply the services listed (or a suitable replacement). If neither we nor the supplier can do this due to financial failure, another ATOL holder may step in and provide the same or similar services at no extra cost to you. In that case, you agree to pay any remaining balance to the new ATOL holder.
If no replacement ATOL holder is available, you may be able to claim a refund under the ATOL scheme or from your credit card provider if applicable.
If the services listed on your ATOL Certificate cannot be provided, the Air Travel Trust may offer you a payment or benefit through the ATOL scheme. In return, you agree to transfer your rights to make any claims—against us, the travel provider, or your credit card company—to the Trustees of the Air Travel Trust. They may later pass your claim to another organisation if that organisation covers your costs.
By using this website, you agree to the terms listed here. These terms, along with any others shown on this site, form the full agreement between you and us for your use of the website. If you book a holiday through us, your booking will also be covered by our separate booking terms and conditions.
We try our best to keep the information on this website accurate and up to date. However, we reserve the full right to change, update, or modify tour packages and itineraries at any time. This includes the possible cancellation or replacement of guest speakers or special departures.
Changes may be required due to events beyond our control. These may include natural disasters, strikes, public events, weather issues, changes to train or flight schedules, hotel overbookings, or restricted access to certain locations.
If we are aware of such changes in advance, we will inform you as soon as possible. If not, the Train Manager will update you during the journey.
Neither we nor the Deccan Odyssey will be responsible for any loss, cost, or damage that may result from such changes.
Some departures may follow the same itinerary but in reverse order. In such cases, there might be small changes in the activities or the order in which places are visited.
The right to change, adjust, cancel, or remove any part of the itinerary, departure, or excursion belongs fully to EBIX Cash and MTDC. We act only as the tour operator or travel agent connecting you with the Deccan Odyssey.
The train is operated and maintained by MTDC and EBIX Cash.
By booking the tour, you confirm that you have read and understood the tour itinerary and the Terms and Conditions. These terms are available on our website for your reference.
Payment Terms
To confirm your booking, you must pay 30% of the published price, plus any applicable taxes, at the time of booking. You will also need to provide the full names and scanned copies of passports for all travellers.
The remaining balance must be paid at least 90 days before departure.
If you wish to cancel your booking, you must send us an email to inform us of the cancellation.
The following charges will apply (days are counted excluding the departure date):
Our journeys are planned in advance. However, EbixCash – Deccan Odyssey / MTDC reserve the right to make changes to the schedule if needed at any time.
If the minimum number of passengers is not met, we may cancel or adjust the departure. Most changes will be minor, but sometimes a major change may be necessary. A major change means a different destination or a new departure date.
If this happens, we will contact you as soon as possible. You can then choose to:
Please note: There will be no refund for other services such as flights, extra hotel stays, excursions, or tour extensions.
If the holiday is cancelled due to circumstances beyond our control (a force majeure event), we will not be able to refund any amount paid or cover extra costs you may face. We will try to offer you a date change, if allowed by the train company. Any extra cost due to price changes will be passed on to you.
If a force majeure event occurs during the trip, we may need to change the tour plan without offering compensation. No refunds will be given for parts of the tour that were not used.
Neither side will be held responsible for not following the terms of this agreement if the failure is due to events outside their control. These may include (but are not limited to) natural disasters, government actions, war (declared or undeclared), terrorist threats or attacks, riots, civil unrest, strikes, accidents, fires, floods, epidemics, travel bans, or the unavailability of venues.
Such events must be beyond the reasonable control of the party affected.
If a client pays the deposit, balance, or full amount by credit card and later raises a chargeback with their bank or card company, the booking will be automatically cancelled.
If Tailormade Journeys Limited / Great Vacations successfully defends the chargeback, no refund will be issued under any circumstances.
Any change to your booking will be treated as a cancellation of the original services. The new arrangements will be considered a completely new booking, and cancellation charges will apply as per our terms and conditions.
You may choose to:
Please note: There will be no refund for services like flights, extra hotel stays, excursions, or extensions that have already been booked.
Please note that the train runs according to the schedule set by the Indian Railways Network. We kindly ask all guests to follow the timings given by the guides or escorts to help keep the tour on schedule.
On some dates, the journey may run in reverse order, with slight changes to the timing and the order of destinations.
By using our services or joining the tour, the guest agrees to all the terms and conditions of this agreement. This includes activities that may carry risks such as injury, accidents, or loss. These terms are legally binding and apply to all bookings.
The guest understands and accepts that taking part in the tour or any related activity is at their own risk. In the case of injury, loss, or death—whether to the guest or anyone else—the company and its team (including directors, staff, agents, and partners) will not be held responsible. The guest gives up any right to make a claim against the company for such events.
Some services may have their own rules, policies, or terms. The guest must follow these at all times.
The guest also agrees to protect and not hold the company or its team liable for any legal claims, losses, damages, or costs that may arise due to the guest’s actions, non-compliance, or failure to follow the agreement.
The guest is fully responsible for obeying local rules, regulations, and behaviour codes during the trip. The company cannot be held responsible if these are broken.
You must follow the tour schedule as planned. There will be no refund if you:
It is your responsibility to meet the company’s representative at the set date, time, and place. If you fail to show up, you will be treated as a no-show, and no refund will be given for missed services.
No refunds will be provided for any unused services, for any reason.
You must not behave in a way that causes trouble, discomfort, or risk to other travellers, staff, or property. If your behaviour is found to be disruptive or unsafe, you may be removed from the tour immediately. In such cases, the company will not be held responsible and no compensation will be given.
Any message sent to your postal or email address on record will be considered as received by you. All communication from you to the Company must be in writing—we do not accept verbal instructions or requests.
If you book directly with the Company, all updates and communication will be sent to the mailing or email address you provided.
Please note: Christmas, New Year, and Signature Journeys may carry extra charges or supplement fees, which will be shared with you at the time of booking.
Tailormade Journeys Limited has made every reasonable effort to ensure the information on this website is accurate and up to date. However, we do not guarantee the accuracy or completeness of the content provided.
We are not responsible for any direct or indirect loss, damage, or inconvenience caused by relying on the information found on this site.
The content on this website, including these terms and conditions, may change at any time without prior notice. By continuing to use the site, you agree to any such updates. We may also update or change our products, services, or tour details at any time without notice.
We provide no guarantees—either express or implied—regarding the suitability, accuracy, or reliability of the information, services, software, or materials shown on this website.
When booking a holiday, you must make sure all details provided (like names, travel dates, and passport numbers) are correct. Tailormade Journeys Limited is not responsible for any issues, delays, or losses caused by incorrect information provided by you.
Some third-party products or advertisements may appear on our website. Tailormade Journeys Limited is not responsible for the content, quality, or safety of these products or services.
We do not endorse or recommend any third-party products or services shown on the site.
If you choose to engage with or buy anything from these ads, you do so at your own risk. It is your responsibility to check the accuracy and details of these offers before making any decisions.
Tailormade Journeys Limited will not be held liable for any loss, damage, or injury caused by using any third-party product or service advertised on our website.
Before booking your holiday with us, please read the terms and conditions carefully.
We are registered under the Air Travel Organiser’s Licence (ATOL) with number 9967.
When you book an ATOL-protected air holiday package with us, you will receive a confirmation invoice and an ATOL Certificate. These documents confirm your booking and your financial protection under our ATOL licence.
In the unlikely case that we become insolvent, the Civil Aviation Authority (CAA) will make sure you are not left stranded abroad. They will also arrange a refund for any money you have paid in advance.
To learn more, please visit the ATOL website: www.atol.org.uk
HOW TO BOOK
Once you’ve chosen your holiday destination, you can book by:
After we receive your request, we will send you a detailed itinerary with a day-by-day schedule and the package cost.
If you wish to go ahead, you’ll need to send us a non-refundable deposit. Payments can be made by bank transfer, cheque, credit card, or debit card.
Once we get your confirmation and the deposit, we will book your holiday package, including hotels and flights.
The remaining balance must be paid at least 12 weeks before your departure. If the final payment is not received in time, your booking may be cancelled, and we will not be held responsible. You may also be required to cover any losses we face due to the cancellation.
DEPOSIT
A non-refundable deposit of 30% per person is required when you place your booking. This deposit is non-refundable, unless we cancel the holiday or are unable to operate it for reasons within our control.
The balance payment must be made at least 90 days before departure.
If you book less than 90 days before the departure date, you will need to pay the full amount at the time of booking.
INSURANCE
It is very important that you have adequate travel insurance for your trip.
If you wish, you may share the details of your travel insurance policy with us for our records.
CONFIRMATION AND FINAL PAYMENT
You will usually receive your holiday package confirmation within 7 days of paying the non-refundable deposit. The remaining balance must be paid no later than 12 weeks before departure. If the balance is not received on time, we may cancel your booking and keep the deposit. If you book within 8 weeks of departure, the full amount must be paid at the time of booking.
In most cases, we are able to confirm all your travel arrangements within a few weeks of receiving your booking. However, sometimes changes may be needed, or some confirmations may take longer. If we need to make any major changes—such as a different hotel, transport, or removing a stop from the itinerary—we will only do so with your agreement. To help us keep you informed, please make sure you provide us with reliable contact numbers for both day and evening, so we can reach you quickly if any updates are needed.
For small changes in the itinerary, we do not charge extra, and we do not offer refunds.
However, if the change causes a cost difference of more than 2% of the total holiday price (not including insurance, visa fees, or airport taxes), you may:
If a specific part of your holiday—such as a particular hotel or activity—is essential to you, please let us know in writing at the time of booking. If we are unable to confirm this important element, you will be entitled to a full refund, including your deposit. However, if we inform you that the element is unavailable and you choose to continue with the booking, you cannot cancel later and claim a refund based on that condition.
If you have not told us in advance about any critical elements of your holiday, and a major part of the trip becomes unavailable, we will offer you the choice to either:
An exception applies to last-minute bookings made within 8 weeks of departure. In such cases, we may need to pay non-refundable deposits to secure parts of your itinerary.
If your booking is cancelled because a part of the holiday becomes unavailable, we may ask you to cover the costs we’ve already paid. These costs will be equal to or less than the cancellation charges listed in our Booking Conditions.
TRAVEL DOCUMENTS
You will usually receive your travel documents around 5 to 6 weeks before departure. These will include:
Vouchers for hotels and internal travel will be given to you upon arrival at your destination.
PRICE GUARANTEE
Once we have received all payments due, the price of your holiday is fully guaranteed and will not change.
This guarantee applies only to complete holiday packages booked through us. It does not apply to individual bookings such as just flights or hotel rooms.
Please note:
CANCELLATION BY YOU
Once your Luxury Train Journey is booked, no changes or alterations can be made.
If you wish to cancel your booking, you must send us a written notice explaining the reason for cancellation. We strongly recommend that you have valid travel insurance that covers cancellation.
Our cancellation charges are as follows (excluding the departure day):
CANCELLATION OF A TOUR BY US BEFORE DEPARTURE
We reserve the right to cancel any holiday we offer at any time more than 4 weeks before departure, without giving a reason. If this happens, we will offer you a similar alternative holiday.
If we cancel your holiday within 12 weeks of departure, it will be for one of the following reasons:
If we cancel your holiday for reasons not listed above:
In such cases, neither party will be considered to have broken the agreement.
YOUR RESPONSIBILITY
It is your responsibility to make sure you meet all visa and health requirements for your trip.
This includes arranging your own passport, visa, vaccinations, and foreign exchange for personal use. We are not responsible if this information is not communicated to you or if any requirements are missed.
If you are unsure whether a particular service is included in your holiday price, please ask us and get written confirmation.
Please also note that just because a destination is listed on our website, it does not mean we are recommending it as safe to visit. You should check with the British Foreign and Commonwealth Office (FCO) for up-to-date travel advice.
If you choose to travel to a destination, you do so entirely at your own risk.
OUR RESPONSIBILITY
Here is a simplified and humanised version in clear UK English:
We take responsibility for making sure that the holiday you book with us is delivered as described on our website or in any of our printed materials. We also aim to provide services that meet a reasonable standard.
If something included in your holiday is not provided as promised, and the issue is within our control, we will offer you suitable compensation if it affects your enjoyment of the trip.
If a major part of your holiday is not delivered as confirmed in writing by us, our maximum liability will be limited to the amount you paid for the holiday.
For services such as flights, trains, cruises, or accommodation, we act only as agents for the companies providing these services. In such cases, responsibility lies with the service providers, and our liability is limited according to the relevant international laws or conventions.
If you experience injury, illness, or death during an activity that is not part of your booked holiday or arranged by us, we are not liable for what happens. However, we may, at our discretion, offer help or advice.
INCLUSIONS AND EXCLUSION IN THE TOUR PRICE
The details of what is included and what is not included in your tour price will be clearly listed in the itinerary we send you along with the final pricing.
Please read this carefully to understand exactly what is covered in your package.
INSURANCE
It is a condition of your contract with us that you arrange travel insurance either at the time of booking or before confirming your holiday.
Please make sure your policy fully covers everything you need, including medical emergencies, cancellations, accidents, and personal loss.
Tailormade Journeys Limited will not be responsible if you choose an inadequate insurance policy.
Passengers from outside the European Union must arrange equivalent insurance in their country of residence.
In the event of an accident, injury, or death during the holiday, neither Tailormade Journeys Limited nor any of our suppliers can be held responsible. You are strongly advised to have a comprehensive insurance policy in place to cover such situations.
Please also note that local laws of the country you are visiting will apply in such cases. It is your responsibility to be properly insured throughout your holiday.
Excursions / Representatives and Agents:
Excursions are considered part of your holiday only if they are listed on our website or booked before you travel.
Game drives or visits to wildlife reserves will follow the rules and regulations set by the local authorities at the time of your visit. These rules may change without notice and are outside the control of Tailormade Journeys Ltd.
We only accept responsibility for the actions of our representatives or agents if they are acting with our permission and carrying out their official duties as described on our website or in our brochures.
This does not include any personal or social interactions you may have with them outside of their role.
ARBITRATION
If you have a problem during your holiday, please inform our local representative or the hotel staff straight away. They will do their best to help and fix the issue on the spot.
Please do not wait until after the holiday to tell us, as it may be too late to resolve the matter. If we believe you had a chance to correct the issue but chose not to act, no compensation will be offered later.
If the problem is not resolved locally, you must write to us within 28 days of the end of your holiday. We will look into the complaint and respond as soon as we can.
DATA PROTECTION STATEMENT
We take the protection of your personal booking information seriously and have measures in place to keep it safe.
Your information will be shared only with the relevant suppliers involved in your travel arrangements. It may also be shared with public authorities like customs or immigration, if required by law, and with security or credit-checking agencies, where necessary.
If you are travelling outside the European Economic Area (EEA), please note that data protection laws may not be as strict as those within Europe. If we are unable to share your details with the necessary suppliers—whether in or outside the EEA—we won’t be able to complete your booking.
By making a booking with us, you agree to this information being shared with those involved in your travel plans. If we ever need to share your information with anyone else, we will only do so with your permission.
JURISDICTION
Your holiday contract with us is based on the booking conditions outlined here. This contract is governed by English law, and both you and we agree that any legal matters will be handled by the courts of England.
CONFIDENTIALITY
All information related to Tailormade Journeys Limited, including details about our business, services, staff, customers, agents, or others whose data we collect or manage, is the property of Tailormade Journeys Limited and is treated as confidential.
INDEMNITY
By using this website, you agree to fully protect and not hold Tailormade Journeys Limited responsible if any legal action—such as a claim, case, or complaint—is made against us due to something you did or failed to do while using the site.
ENFORCEABILITY OF THESE PROVISIONS
If any part of these terms and conditions is found to be invalid under the law, it will be interpreted in a way that stays in line with the original intent of Tailormade Journeys Limited and follows the law as closely as possible.
All other terms and conditions that are not affected will remain fully valid and in force.
SECURITY WARNINGS
It is your responsibility to make sure that anything you choose to download, open, or use from our website is free from viruses, malware, or harmful software.
Tailormade Journeys Limited will not be held responsible for any loss or damage—direct or indirect—that may occur from using this website or any other linked websites.
PRODUCTS & SERVICES
The information on this website is not an offer to sell or a request to buy any product or service. It is simply meant to inform you about the products and services offered by Tailormade Journeys Limited.
Descriptions of itineraries and packages are for general information only and do not guarantee that a destination is suitable or safe for you.
By listing destinations, we are not making any promises or giving any assurance about the safety or suitability of those places. It is your responsibility to check if a destination is appropriate for your travel.
LIMITATION OF LIABILITY
If you suffer any loss due to something we did or failed to do, our maximum liability will be limited to the amount you paid to us.
We will not be responsible for any indirect losses or extra costs you may face.
We are also not liable for any loss or damage caused by:
PROFESSIONAL ADVICE
The information on this website is shared with the understanding that Tailormade Journeys Limited is not offering professional advice of any kind.
WARRANTIES
Tailormade Journeys Limited makes no guarantees or warranties—whether express or implied—about this website or how you use it. This includes, but is not limited to, any warranties of fitness for a particular purpose or merchantability.
We will not be responsible for any loss or damage caused by the use or misuse of this website or the information provided on it.
This disclaimer and limitation of liability applies no matter what the reason is—whether it’s a breach of warranty, negligence, breach of contract, or any other cause—as long as such exclusions are allowed under the law.
COMMENTS AND SUGGESTIONS
If you have any questions or suggestions, please feel free to email us at: great-vacation@btconnect.com.
PRIVACY POLICY
We are committed to protecting your personal information and respect your right to privacy. When you make a booking with us, we collect details such as your name, address (postal and email), phone number, travel plans, and passport number.
This information will only be shared when required by law, and we will take reasonable steps to keep it safe and secure.
Please note: If you choose to send personal information via email or other electronic methods, we cannot guarantee the security of that communication, and we are not responsible for any risk that may arise from it.
LINKS
Our website may include links to other websites. When you click on these links, you will be leaving our site and visiting a different one.
Please note that we are not responsible for the content, privacy, or security of any other websites (unless they are owned by us).
COPYRIGHT INFORMATION AND OWNERSHIP
All material on this website—such as text, images, audio, software, and icons (the “Content”)—is owned by Tailormade Journeys Limited and is protected by copyright laws and international agreements.
You are not allowed to use this content unless clearly permitted. Please follow all instructions on this site about how the content may be used.
You may see logos, trademarks, and service marks on this website. These are the property of Tailormade Journeys Limited. Displaying them here does not give you permission to use them in any way.
You may download a copy of the content for your personal, at-home use only. You must not remove any copyright, trademark, or other notices that come with the content.
Any unauthorised use of this material may break laws related to copyright, trademarks, privacy, and more.
If any dispute arises between you and Tailormade Journeys Limited relating to this website or our services, it will be handled only by the courts in the United Kingdom.
World’s leading luxury train
1-855-952-6526 (Toll-free)
+44 1753 201 201 1-416-619-7795 61-2-86078986 + 44 ( 0 ) 7739 716978 
